FAQ

 

PRODUCT INFORMATION

1. What is in the Toh's Daily Chili Garlic?

Our 100% natural ingredients are Coconut Oil, Fried Garlic, Fried Onion, Sesame Oil, Sweet Soy Sauce, Chilli Flake, Himalayan Salt, Mixed Spices, Sesame Seed, and Yeast Extract (Lime Powder is added ingredient for Extra Spicy Flavour).

2. Does Toh's Daily Chili Garlic contain any MSG, preservatives, or artificial colouring?

No, we are proud to say our products any MSG, preservatives, or artificial colouring.

3. Where is Toh's Daily Chili Garlic made?

We are 100% Malaysian made, or #BuatanMalaysia.

4. I am Vegan/ Vegetarian. Can I consume Toh's Daily Chili Garlic?

Absolutely! Our product is 100% Vegan-Friendly.

5. What are the quantities sold via website?

Currently, we offer purchases in the option of 1-3 bottle(s), 6 bottles, 12 bottles (one carton) and 24 bottles (two cartons), subject to delivery area.

6. Can I purchase Toh's Daily Chili Garlic in store instead?

We are currently stocked at 38 locations nationwide in Malaysia. Click the FIND US link to find out more.

7. Once I've opened it, how do I store my Toh's Daily Chili Garlic?

Keep the opened bottle in a cool and dry place. Consume within 30 days of opening.

DELIVERY FAQ

1. What areas do you deliver to?

Currently, we ship to Peninsular Malaysia and East Malaysia (maximum bottles for East Malaysia applicable).

2. I live in East Malaysia. What are minimum and maximum orders?

At the present moment, we can only ship 4 bottles or less per order. Stay tune for future updates!

3. I live outside of Malaysia. Do you deliver outside of Malaysia?

We are sorry but we currently do not deliver outside of Malaysia.

4. How long does it take to process my order?

We will process and ship out your order within 3 business days once payment is completed, unless otherwise stated.

Standard delivery is usually within 2-5 business days (Peninsular Malaysia) and 3 - 14 business days (East Malaysia) depending on the courier company.

Do note that any delays in shipment will need to be addressed by customer directly to the courier company.

5. Is there a minimum order requirement for delivery?

Currently we do not have any minimum order.

6. What is the delivery fee?

Peninsular Malaysia:

1 -2 Bottle(s): RM 8

3 Bottles: FREE SHIPPING (applicable only for Toh's Daily Turns Three! promotion)

6 Bottles Onwards: FREE SHIPPING.

 

East Malaysia:

1 -2 Bottle(s): RM 16

3 Bottles: RM 19

7. HELP! My item was damaged during delivery!

We are sorry to hear that! We handle every parcel with extra care, but they may be damaged during shipping.

If you have received a damaged or faulty item through shipping, kindly contact us at tohsdaily@gmail.com as soon as possible for us to send a new bottle to you, free of charge.

ONLINE PURCHASING FAQ

1. How do I place an order?

Thank you for your support!

Upon receiving the payment instruction e-mail, to receive your products, kindly follow these two steps as follows:-

1. MAKE PAYMENT

2. REPLY TO CONFIRMATION EMAIL WITH YOUR PARTICULARS

 

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STEP 1. MAKE PAYMENT

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Kindly make the total amount due in our bank account with the shipping cost (if applicable) VIA Direct Online Transfer or Cash Deposit.

BANK: PUBLIC BANK

ACCOUNT NUMBER: 3216487615

ACCOUNT HOLDER NAME: TOHS DAILY FOOD SDN BHD

 

KINDLY NOTE OUR ORDER WILL NOT BE SHIPPED UNTIL WE HAVE RECEIVED PAYMENT CONFIRMATION IN OUR ACCOUNT.

Kindly screenshot/ send us a photo of the payment receipt along with STEP 2.

 

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STEP 2. REPLY TO CONFIRMATION EMAIL WITH YOUR PARTICULARS

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Once you have made payment, please REPLY to this email and complete your particulars below, attached with the photo/ screenshot of the payment receipt.

Order ID:

Payment Method:

Bank Name:

Bank-In Date:

Total Payment:

Contact Name:

Contact Phone:

Attached Payment Proof: YES/ NO

Additional Remarks:

 

Do note we may not ship out products every day.

Billing address is the same as shipping.

2. What payment options are available through web ordering?

Currently, our payment mode only accept the following options:

1. Online Bank Transfer

2. Cash Deposit

3. How will I know when my website order has been received?

Once you submit your order, a confirmation email will be sent to the email address you provided at registration. Please check your "Spam" folder or "Junk email" folder to make sure that our email has not been filtered out.

4. I didn't receive any order email.

Any incomplete orders/ failure to click CHECKOUT/ and/or late payment will render your order as null and void.

PAYMENT

1. Can I opt for Cash on Delivery (COD)?

We do not accept COD.

I have more question that is not answered here, Get in touch with our customer care by filling in the form at our Contact Us page. We hope to reply to you asap!

GET IN TOUCH

Tel: +6016-334 4758

Email: tohsdaily@gmail.com

TOHS DAILY FOOD SDN. BHD (1346149-D)

37, Jalan Samarinda 31/KS7,

Taman Maznah 41100, 

Klang Selangor.

Copyright © 2018 Tohs Daily Food Sdn. Bhd.

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